Advanced Industrial Automation
Damaged Items
Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.
Faulty Items
In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time. Please request an RMA number before you return the product.
Items Received In Error
If you receive an item that you did not order, please notify us as soon as possible.
How to Return a Product
- Email your request to returns@scorpion.vision for a returns authorisation
- Please include your order number, and a brief explanation of the problem
- Await the response email with the unique RMA reference number
- Write the RMA number on the returning documentation
- Post/Courier the goods back to our Returns Department. You are responsible for this cost.
Our returns address is: Scorpion Vision Ltd., Wylie House, Ampress Lane, Lymington, Hampshire, SO41 8LW, UK
Get in touch
We are always delighted to hear from our customers.
If you’d like to ask a question, make an enquiry or request support, please contact us through one of the methods below or by using the enquiry form.